Terms of service

Last Updated: October 6, 2026

Welcome to ZUPNORIVA™.

These Terms & Conditions describe the rules, responsibilities, and conditions that apply to your use of zupnori.com, including browsing our website, purchasing products, completing checkout, and using related customer services.

The website zupnori.com is owned and operated by:

Hangzhou Chengwei Network Technology Co., Ltd.
under the ZUPNORIVA™ brand.

Throughout these Terms, the words “ZUPNORIVA™,” “we,” “us,” and “our” refer to Hangzhou Chengwei Network Technology Co., Ltd., unless otherwise stated.

By accessing our website or placing an order through zupnori.com, you confirm that you have read, understood, and agreed to these Terms & Conditions together with our other published policies.

If you do not agree with these Terms, please do not use our website or complete purchases through our online store.

1. Business Information

ZUPNORIVA™ operates under the following business details:

Brand / Trademark:
ZUPNORIVA™

Owner:
Li Gang

Primary Domain:
zupnori.com

Legal Company Name:
Hangzhou Chengwei Network Technology Co., Ltd.

Business Address:
Room 1-362, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@zupnori.com

Customer Service Phone:
+86 17673854557

Hangzhou Chengwei Network Technology Co., Ltd. owns and operates zupnori.com under the ZUPNORIVA™ brand and is responsible for website operations, customer communication, and transactions completed through this website.

2. Eligibility to Purchase

By placing an order through our website, you confirm that:

  • You have the legal ability to enter into a purchase agreement

  • The information you provide is accurate and complete

  • You are authorized to use the selected payment method

  • Your purchase complies with applicable laws in your location

If your local laws require approval from a parent or legal guardian, you are responsible for obtaining the necessary authorization before making a purchase.

3. Product Information

We aim to provide accurate and detailed product information to help customers make informed purchasing decisions.

Product pages may include:

  • Product names

  • Images

  • Product descriptions

  • Materials

  • Specifications

  • Available options

  • Pricing information

  • Stock availability

However, some differences may occur due to:

  • Screen display settings

  • Lighting conditions during photography

  • Device differences

  • Manufacturing variations

  • Natural material characteristics

Minor variations do not necessarily indicate that a product is defective or significantly different from its description.

4. Product Availability

All products displayed on zupnori.com are offered subject to availability.

We may update or modify products by:

  • Changing product details

  • Adjusting available options

  • Updating inventory information

  • Limiting purchase quantities

  • Removing discontinued products

If an item becomes unavailable after an order has been submitted, we may contact you and provide an appropriate solution, which may include cancellation and refund of the affected item.

5. Prices

Product prices may change periodically due to business operations, promotions, inventory adjustments, or market conditions.

The applicable product price is the amount displayed at checkout when you submit your order.

Your final order total may include:

  • Product price

  • Shipping charges

  • Applicable discounts

  • Taxes or fees where required

We reserve the right to correct obvious pricing, technical, or listing errors where permitted by applicable law.

6. Currency

Unless another currency is clearly displayed during checkout, transactions completed through zupnori.com are generally processed in:

United States Dollars (USD)

If your payment account uses another currency, your financial institution or payment provider may apply:

  • Currency exchange rates

  • International transaction fees

  • Foreign payment processing charges

These additional charges are determined by your bank or payment provider and are outside our direct control.

7. Orders

Submitting an order through zupnori.com represents your request to purchase selected products.

Before completing checkout, please carefully review:

  • Product selection

  • Product variations

  • Quantity

  • Shipping information

  • Billing details

  • Applied discounts

  • Shipping charges

  • Final order amount

  • Payment method

You are responsible for confirming that all information entered during checkout is correct.

8. Order Confirmation

After completing checkout successfully, you will generally receive an order confirmation email.

The confirmation may contain:

  • Order number

  • Purchased products

  • Order summary

  • Payment information

  • Delivery details

An automated confirmation means that we have received your order request.

It does not prevent us from performing necessary checks, including:

  • Payment verification

  • Fraud prevention review

  • Inventory confirmation

  • Fulfillment review

9. Order Acceptance

ZUPNORIVA™ reserves the right to accept or decline orders when reasonably necessary.

Orders may be cancelled or declined due to circumstances including:

  • Payment authorization failure

  • Suspected fraudulent activity

  • Product availability issues

  • Shipping limitations

  • Incorrect customer information

  • Technical or pricing errors

  • Violations of these Terms or applicable laws

If payment has already been collected and an order is cancelled, the applicable amount will be refunded.

10. Order Changes

If you need to update your order information, please contact us as soon as possible.

Requests may include:

  • Product changes

  • Quantity adjustments

  • Address corrections

  • Other order details

Contact:

Email:
service@zupnori.com

We will make reasonable efforts to assist, but changes cannot be guaranteed after the order has entered processing, packing, or shipment preparation.

11. Order Cancellation

If you wish to cancel an order, please contact us promptly after purchase.

We will attempt to process cancellation requests when possible.

However, once an order has entered advanced fulfillment or has been shipped, cancellation may no longer be available.

In such cases, customers may need to follow the applicable Return & Refund Policy after receiving the order.

12. Payment Methods

Available payment options will be displayed during checkout.

Depending on availability, payment methods may include:

  • Credit cards

  • Debit cards

  • PayPal

  • Other payment methods presented during checkout

Payment availability may vary depending on:

  • Customer location

  • Payment provider availability

  • Card issuer requirements

  • Transaction eligibility

The payment options shown during checkout represent the methods currently available for your order.

13. Payment Authorization

Orders can only be processed after successful payment authorization.

Payments may fail due to:

  • Incorrect payment details

  • Insufficient funds

  • Bank restrictions

  • Security verification procedures

  • Billing information mismatch

  • International transaction limitations

If your payment cannot be completed, please verify your information or contact your payment provider.

14. Payment Security

Payments made through zupnori.com are processed using secure third-party payment providers.

Payment providers may use:

  • Encryption technology

  • Authentication procedures

  • Fraud prevention systems

  • Transaction monitoring tools

For your protection, please do not send sensitive payment information such as full card numbers, passwords, or security codes through email or customer messages.

15. Shipping and Processing

Orders are prepared according to our published Shipping Policy.

Processing time refers to the preparation period before shipment and is separate from carrier delivery time.

Orders are generally processed within:

1–3 business days after payment confirmation

During holidays, promotional events, or periods of high order volume, processing may require additional time.

For complete shipping details, please refer to our Shipping Policy.

16. Shipping Charges

Shipping fees applicable to your order will be displayed during checkout before payment confirmation.

Shipping costs may vary depending on:

  • Delivery destination

  • Selected shipping method

  • Order size or weight

  • Promotional shipping offers

Any applicable shipping charges shown at checkout form part of your final order total.

17. Estimated Delivery Times

Delivery times provided by ZUPNORIVA™ are estimates and may vary depending on destination, carrier conditions, and external circumstances.

Typical estimated delivery periods after shipment include:

United States:
7–15 business days

Canada / United Kingdom / Australia:
10–18 business days

Other International Destinations:
14–25 business days

Estimated delivery dates are not guaranteed arrival dates.

Delays may occur due to:

  • Carrier processing

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Transportation interruptions

  • Incorrect shipping information

18. Delivery Delays

ZUPNORIVA™ makes reasonable efforts to ensure timely delivery.

However, certain delays may occur due to events outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Customs procedures

  • Carrier disruptions

  • Government restrictions

  • Transportation delays

  • Incorrect customer-provided information

We will provide assistance whenever reasonably possible but cannot directly control third-party carrier or customs processing timelines.

19. Tracking Information

When tracking services are available, shipment tracking details will be provided after your order has been dispatched.

Please note:

  • Tracking information may require 1–3 business days to update after shipment

  • Initial tracking delays do not necessarily indicate a delivery problem

  • Carrier tracking systems operate independently from ZUPNORIVA™

If you experience concerns regarding your shipment status, please contact our customer support team.

20. International Orders and Customs

International shipments may be subject to additional charges depending on destination regulations.

These charges may include:

  • Import duties

  • Customs taxes

  • Brokerage fees

  • Government charges

Unless specifically collected during checkout, these fees are the responsibility of the customer.

ZUPNORIVA™ does not determine customs requirements or destination-country charges.

21. Returns

Eligible products may generally be returned within:

30 calendar days after delivery

Returns must comply with the requirements outlined in our Return & Refund Policy.

Returned items should generally be:

  • Unused

  • In original condition

  • Complete with applicable accessories

  • Supported by order information or proof of purchase

Return eligibility may vary depending on product type and applicable regulations.

22. Return Authorization

Customers must contact ZUPNORIVA™ before sending any return.

Return requests should be submitted through:

Email:
service@zupnori.com

After reviewing your request, our support team will provide the appropriate return instructions.

Please do not send products to our registered business address unless specifically instructed.

The business registration address and return processing location may not always be the same.

23. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

For preference-based returns, such as ordering the wrong item or changing your mind, return shipping costs may be the customer's responsibility unless applicable law requires otherwise.

For products that are:

  • Damaged upon arrival

  • Defective

  • Incorrectly shipped

  • Significantly different from the description

ZUPNORIVA™ will review the situation and provide an appropriate solution.

24. Refunds

Once a returned product has been received and inspected, we will notify you regarding the refund status.

Approved refunds will be:

  • Issued to the original payment method

  • Processed after return approval

  • Completed within approximately 5–10 business days

Additional processing time may be required by:

  • Banks

  • Credit card providers

  • PayPal

  • Other payment services

If you have not received an approved refund after the expected period, please contact:

service@zupnori.com

25. Exchanges

If you would like to exchange a product, please contact our support team first.

Exchange requests generally follow this process:

  1. Contact customer support regarding your request

  2. Receive return instructions if applicable

  3. Return the original item according to the provided requirements

  4. Place a new order for the replacement product when appropriate

This process helps ensure accurate and efficient handling.

26. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing components

  • Materially different from what was ordered

Please contact us promptly.

To help us review your request, please provide:

  • Order number

  • Description of the issue

  • Product photos

  • Packaging photos when relevant

We will evaluate the situation and provide an appropriate resolution.

27. Missing Products

If your order appears incomplete, please first check whether your items were shipped separately.

Some orders may:

  • Arrive in multiple packages

  • Have separate tracking numbers

  • Be fulfilled from different locations

If all packages have arrived and an item is still missing, please contact our customer support team.

28. Packages Marked as Delivered

If tracking information shows your package as delivered but you cannot locate it, please check:

  • Mailbox

  • Parcel locker

  • Building reception area

  • Safe delivery locations

  • Household members

  • Nearby delivery areas

You may also contact the shipping carrier for additional delivery information.

If the issue remains unresolved, please contact ZUPNORIVA™ for assistance.

29. Failed Delivery

Delivery problems may occur due to:

  • Incorrect address information

  • Incomplete delivery details

  • Failed delivery attempts

  • Unclaimed packages

  • Customs requirements

  • Refusal of delivery

If a package is returned because of delivery failure, available solutions will depend on the specific circumstances and applicable requirements.

30. Personal Use

Products purchased through zupnori.com are intended for normal personal use unless otherwise agreed.

We may review unusually large, repeated, or suspicious orders when necessary for:

  • Fraud prevention

  • Inventory management

  • Operational requirements

  • Legal compliance

31. Intellectual Property

All content displayed on zupnori.com, including:

  • ZUPNORIVA™ branding

  • Logos

  • Product images

  • Text content

  • Graphics

  • Website layouts

  • Design elements

is owned by or legally used by Hangzhou Chengwei Network Technology Co., Ltd. and protected by applicable intellectual property laws.

Unauthorized copying, reproduction, modification, or commercial use is prohibited.

32. Permitted Use of Website Content

Website materials may be used for lawful personal shopping purposes only.

You may not:

  • Copy website content for commercial use

  • Reproduce protected materials without permission

  • Misuse ZUPNORIVA™ branding

  • Create misleading copies of our website

  • Remove ownership notices

  • Represent yourself as our business

33. Customer Reviews and Submissions

If you submit reviews, comments, images, or other content, you confirm that:

  • You own the rights to the submitted content

  • The information is truthful

  • The content does not violate third-party rights

  • The content does not contain unlawful or harmful material

ZUPNORIVA™ reserves the right to review, moderate, or remove submissions that violate these Terms.

34. Privacy

Your personal information is handled according to our Privacy Policy.

Our Privacy Policy explains how information is:

  • Collected

  • Used

  • Protected

  • Stored

  • Shared when necessary

By using our website, you acknowledge the practices described in our Privacy Policy.

35. Third-Party Services

ZUPNORIVA™ may use third-party providers to support website operations, including:

  • Payment processing

  • Shipping services

  • Analytics

  • Hosting services

  • Customer support tools

  • Fraud prevention

These providers may operate under their own terms and privacy policies.

36. Third-Party Links

Our website may contain links to external websites.

ZUPNORIVA™ is not responsible for:

  • Third-party content

  • External website security

  • Privacy practices

  • Availability of external services

Customers should review third-party policies before using external websites.

37. Website Availability

We aim to maintain reliable access to our website.

However, temporary interruptions may occur due to:

  • Maintenance

  • Software updates

  • Hosting issues

  • Network problems

  • Security events

  • Third-party service interruptions

We cannot guarantee uninterrupted website availability at all times.

38. Disclaimer

To the maximum extent permitted by law, our website and services are provided on an “as available” basis.

We do not guarantee that:

  • All website features will always operate without interruption

  • All information will always be completely error-free

  • Third-party services will always remain available

Nothing in these Terms removes consumer rights that cannot legally be excluded.

39. Limitation of Liability

To the extent permitted by applicable law, Hangzhou Chengwei Network Technology Co., Ltd. shall not be liable for indirect, incidental, or consequential losses resulting from use of our website or services.

Nothing in these Terms limits rights or protections that cannot legally be restricted.

40. Force Majeure

ZUPNORIVA™ is not responsible for delays or failures caused by circumstances beyond reasonable control, including:

  • Natural disasters

  • Weather events

  • Government actions

  • Public emergencies

  • Transportation interruptions

  • Communication failures

  • Labor disruptions

Mandatory consumer rights remain unaffected.

41. Consumer Rights

These Terms do not remove any mandatory rights provided under applicable consumer protection laws.

Depending on your location, you may have rights relating to:

  • Product quality

  • Returns

  • Refunds

  • Repairs

  • Replacements

  • Delivery obligations

Where applicable law provides stronger protections, those legal rights will apply.

42. European Union Consumers

Customers located in the European Union may have additional statutory rights under applicable consumer protection laws.

These rights may include cancellation or withdrawal rights for eligible distance purchases, subject to legal conditions and exclusions.

Such rights apply independently of our standard return policy where required.

43. Governing Law

These Terms are governed by applicable laws relevant to Hangzhou Chengwei Network Technology Co., Ltd., while respecting mandatory consumer protections applicable in the customer's location.

Nothing in this section removes rights that cannot legally be waived.

44. Dispute Resolution

If you have concerns regarding an order, payment, delivery, return, or refund, please contact our customer support team first.

We will make reasonable efforts to resolve issues directly.

This does not prevent either party from exercising legal rights available under applicable law.

45. Changes to These Terms

ZUPNORIVA™ may update these Terms & Conditions when necessary.

Updates may reflect changes to:

  • Website operations

  • Products

  • Payment procedures

  • Shipping arrangements

  • Legal requirements

The revised version will be posted on this page with an updated date.

46. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

47. No Waiver

Failure to enforce any provision of these Terms immediately does not mean we permanently waive our right to enforce it later.

48. Entire Agreement

These Terms & Conditions, together with our published website policies, represent the agreement governing use of zupnori.com and purchases made through our store.

Where mandatory law conflicts with these Terms, applicable law will prevail.

49. Contact Information

For questions regarding these Terms & Conditions, please contact us.

ZUPNORIVA™

Owned and operated by:

Hangzhou Chengwei Network Technology Co., Ltd.

Owner:
Li Gang

Business Address:
Room 1-362, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@zupnori.com

Customer Service Phone:
+86 17673854557

Primary Website:
zupnori.com