Privacy policy

Last Updated: October 6, 2026

At ZUPNORIVAβ„’, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase products, or communicate with our team.

By accessing or using our website and services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a better shopping experience, process orders, and maintain website security, we may collect certain information from customers.

Information You Provide

When you interact with ZUPNORIVAβ„’, including when you:

  • Place an order

  • Contact customer support

  • Request product information

  • Subscribe to communications

We may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing information

  • Order details

  • Payment-related information processed through secure payment providers

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system details

  • Website usage activity

  • Cookie and similar technology data

2. How We Use Your Information

The information collected may be used for the following purposes:

Order Processing

To:

  • Confirm and manage purchases

  • Process payments

  • Arrange shipment

  • Provide delivery updates and order notifications

Customer Support

To:

  • Respond to questions

  • Handle service requests

  • Provide assistance regarding orders or products

Website Improvement

To:

  • Improve website functionality

  • Understand customer preferences

  • Enhance product and shopping experiences

Security Protection

To:

  • Detect suspicious activities

  • Prevent fraudulent transactions

  • Maintain a secure online environment

3. Protection of Your Information

We take reasonable security measures to protect your personal information.

Our security practices include:

Secure Transactions
Payment information is processed through trusted payment providers using secure encryption technologies.

Restricted Access
Personal information is only accessible to authorized personnel and service providers who need it for legitimate business purposes.

Payment Information Protection
ZUPNORIVAβ„’ does not store complete credit card or debit card information after payment processing is completed.

4. Sharing of Information

ZUPNORIVAβ„’ does not sell, rent, or trade your personal information.

We may share limited information with trusted service providers who help us operate our business, including:

  • Payment processing providers

  • Shipping and fulfillment partners

  • Website service providers

  • Customer support platforms

These providers may only access information necessary to perform their services.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember shopping cart information

  • Improve website performance

  • Understand visitor behavior

  • Provide more relevant content

You may adjust cookie settings through your browser. Please note that disabling certain cookies may affect some website functions.

6. Third-Party Services

Our website may include connections to third-party services or websites.

ZUPNORIVAβ„’ is not responsible for the privacy practices, security policies, or content of external websites.

We recommend reviewing the privacy policies of third-party services before providing personal information.

7. California Privacy Rights

We respect applicable privacy requirements, including California privacy regulations.

Customers may:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Manage marketing communication preferences

This Privacy Policy is available through our website and may be updated when necessary.

8. Children’s Privacy

ZUPNORIVAβ„’ does not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

Parents or guardians may contact us regarding any concerns.

9. Data Security Events

Although we take appropriate measures to protect customer information, no online transmission method can be guaranteed to be completely secure.

If a security incident occurs that affects customer information, we will take appropriate actions and provide notifications when required by applicable laws.

10. Email Communications

We may use your email address to provide:

  • Order confirmations

  • Shipping updates

  • Customer service responses

  • Promotional communications when you choose to receive them

You may unsubscribe from promotional emails at any time by following the instructions included in those messages.

11. Your Privacy Choices

You may:

  • Request updates or corrections to your personal information

  • Choose whether to receive promotional emails

  • Manage cookie preferences through your browser settings

For assistance with privacy-related requests, please contact our support team.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Brand Name: ZUPNORIVAβ„’

Legal Company Name:
Hangzhou Chengwei Network Technology Co., Ltd.

Business Address:
Room 1-362, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@zupnori.com

Customer Service Phone:
+86 17673854557