Refund policy

At ZUPNORIVAβ„’, customer satisfaction is one of our top priorities. We want every purchase experience to be simple, transparent, and reliable.

This Return & Refund Policy explains the conditions, procedures, and timelines for requesting returns, replacements, and refunds.

1. Return Eligibility

Customers may request a return within 30 calendar days after receiving the order.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition

  • The product must include original packaging and accessories when applicable

  • Proof of purchase, such as an order confirmation or order number, must be provided

Items that show signs of use, damage caused by customers, or do not meet return requirements may not be accepted.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@zupnori.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Supporting photos or details if necessary

After reviewing your request, our support team will provide return instructions if your return is approved.

Please do not send products back before receiving return authorization. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

  • Damaged

  • Defective

  • Missing parts

  • Different from the product ordered

Please contact us as soon as possible.

After reviewing the issue, we will provide an appropriate solution, which may include:

  • Replacement

  • Refund

  • Other reasonable resolution options

4. Items Not Eligible for Return

Certain products may not be eligible for return, including:

  • Customized or personalized products

  • Items that have been used or altered

  • Gift cards

  • Clearance or final-sale products where stated

If you are uncertain whether your order qualifies for a return, please contact our support team before sending the item back.

5. Exchanges

If you would like to exchange an item, please contact us first.

The exchange process generally includes:

  1. Requesting approval for the return of the original item

  2. Returning the item according to the provided instructions

  3. Placing a new order for the replacement product

This process helps ensure faster and more accurate order handling.

6. International Orders

For customers located in regions with applicable consumer protection laws, additional return or cancellation rights may apply according to local regulations.

Any applicable rights will remain available in addition to this standard return policy.

Returned items must still meet the required product condition and return requirements.

7. Refunds

Once the returned item has been received and inspected, we will notify you regarding the refund status.

For approved refunds:

  • Refunds will be issued to the original payment method

  • Processing usually takes 5–10 business days

  • Additional processing time may be required by your bank or payment provider

If you have not received your refund after the expected processing period, please contact us:

Email:
service@zupnori.com

8. Return Shipping Information

Please contact our customer support team before sending any return.

After your return request is approved, we will provide the necessary return instructions, including the appropriate return destination when required.

Please do not send returns directly to our business registration address unless specifically instructed by our support team.

9. Contact Us

If you have any questions regarding returns, refunds, or order issues, please contact us.

Brand Name: ZUPNORIVAβ„’

Legal Company Name:
Hangzhou Chengwei Network Technology Co., Ltd.

Business Address:
Room 1-362, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@zupnori.com

Customer Service Phone:
+86 17673854557

ZUPNORIVAβ„’ is committed to providing a clear and customer-friendly return experience. We aim to handle every request fairly and efficiently while maintaining a reliable shopping experience for our customers.