Terms of Service

Last Updated: October 6, 2026

Welcome to ZUPNORIVA™.

These Terms of Service describe the rules, conditions, and responsibilities that apply when you access or use our website, purchase products, or interact with our online services.

Throughout these Terms, the words “we,” “us,” and “our” refer to ZUPNORIVA™, owned and operated by Hangzhou Chengwei Network Technology Co., Ltd.

By visiting our website or using our services, you agree to comply with these Terms of Service and our related policies, including our Privacy Policy.

If you do not agree with these Terms, please discontinue use of our website and services.

1. Website Access and Customer Accounts

By using our website, you confirm that you meet the legal requirements to enter into an agreement in your location.

When placing an order or using certain website features, you may need to provide information such as:

  • Name

  • Email address

  • Shipping details

  • Payment information

You agree that all information provided is accurate, complete, and current.

If you create an account, you are responsible for protecting your account information and all activities conducted through your account.

Accounts may not be transferred, sold, or used by unauthorized individuals.

2. Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing information displayed on our website are accurate.

However, slight differences may occur due to:

  • Screen settings

  • Manufacturing variations

  • Product photography conditions

ZUPNORIVA™ reserves the right to update product information, modify availability, adjust pricing, or discontinue products when necessary.

3. Orders and Order Acceptance

Submitting an order through our website represents your request to purchase products.

An order is considered accepted only after:

  • Payment has been successfully processed

  • Order confirmation has been issued

We reserve the right to refuse or cancel orders in certain situations, including:

  • Product availability issues

  • Payment problems

  • Suspected fraudulent activity

  • Incorrect pricing or listing errors

Please carefully review your order information before completing checkout.

4. Pricing and Payments

Product prices, promotions, and discounts may change at any time without prior notice.

The final amount charged will be the price shown during checkout.

Customers are responsible for any applicable:

  • Taxes

  • Shipping fees

  • Customs charges

  • Import-related fees

All payments are processed through secure payment providers.

ZUPNORIVA™ does not store complete payment card information.

5. Shipping and Delivery

Shipping times displayed on our website are estimated delivery periods and may vary depending on location, shipping method, customs procedures, and carrier conditions.

ZUPNORIVA™ works to ensure reliable delivery but cannot control delays caused by circumstances outside our reasonable control.

For detailed shipping information, please review our Shipping Policy.

6. Intellectual Property Rights

All website content, including but not limited to:

  • Brand name

  • Logos

  • Product images

  • Text

  • Graphics

  • Website design elements

belongs to ZUPNORIVA™ or its authorized partners and is protected by applicable intellectual property laws.

You may use website content only for personal, non-commercial purposes.

Unauthorized copying, distribution, modification, or commercial use is prohibited.

7. Third-Party Services and Links

Our website may include links, services, or tools provided by third parties.

ZUPNORIVA™ does not control and is not responsible for:

  • Third-party website content

  • Privacy practices

  • Security measures

  • Service availability

Use of third-party services is subject to their own terms and policies.

8. Customer Feedback

If you provide comments, suggestions, reviews, or other feedback, you confirm that:

  • You have the right to provide such content

  • Your feedback does not violate third-party rights

By submitting feedback, you allow ZUPNORIVA™ to use it for business improvement and promotional purposes without additional compensation.

9. Information Accuracy

Although we aim to maintain accurate website information, occasional errors may occur.

We reserve the right to:

  • Correct inaccurate information

  • Update product details

  • Adjust pricing errors

  • Cancel affected orders when necessary

10. Prohibited Activities

You agree not to use our website or services for unlawful purposes, including:

  • Violating applicable laws or regulations

  • Infringing intellectual property rights

  • Uploading harmful or malicious content

  • Attempting to damage website operations

  • Collecting customer information without authorization

  • Engaging in fraudulent or abusive activities

Violation of these Terms may result in restriction or termination of access.

11. Suspension or Termination

ZUPNORIVA™ reserves the right to suspend or terminate access to our services if users violate these Terms or engage in activities that may harm our website, customers, or business operations.

Termination does not affect obligations that existed before termination.

12. Disclaimer

Our website and products are provided based on availability.

While we strive to maintain reliable services, ZUPNORIVA™ does not guarantee that:

  • The website will always be uninterrupted

  • All information will always be error-free

  • Services will be available without temporary interruptions

13. Limitation of Liability

To the extent permitted by applicable law, ZUPNORIVA™ shall not be responsible for indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

14. Indemnification

You agree to protect and hold harmless ZUPNORIVA™, Hangzhou Chengwei Network Technology Co., Ltd., and related parties from claims, damages, or expenses resulting from:

  • Your misuse of our website

  • Violation of these Terms

  • Violation of applicable laws or third-party rights

15. Governing Law

These Terms shall be interpreted according to applicable laws.

Any disputes related to these Terms will be handled according to the applicable jurisdiction and legal requirements.

16. Updates to These Terms

ZUPNORIVA™ may update these Terms of Service from time to time.

Updated versions will be posted on this page with a revised update date.

Your continued use of our website after changes are posted means you accept the updated Terms.

17. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Brand Name: ZUPNORIVA™

Legal Company Name:
Hangzhou Chengwei Network Technology Co., Ltd.

Business Address:
Room 1-362, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@zupnori.com

Customer Service Phone:
+86 17673854557