Website Terms & Conditions

Last Updated: August 10, 2026

Welcome to ZUPNORIVA™, operated by P.L.A.Y. Pet Lifestyle And You Inc.

These Website Terms & Conditions explain the rules that apply when you browse our website, place an order, use our online features, or otherwise interact with our store.

Throughout these Terms, references to “ZUPNORIVA™,” “we,” “our,” or “us” refer to P.L.A.Y. Pet Lifestyle And You Inc. References to the “Services” include our website, online store, products, content, checkout features, customer support functions, and related services.

By accessing or using our Services, you agree to these Terms and any related policies referenced on our website.

If you do not agree with these Terms, please discontinue use of the Services.

1. Eligibility & Account Information

You must be legally permitted to enter into online purchase agreements in your jurisdiction before using our Services to place an order.

If you create an account or complete a purchase, you agree to provide information that is accurate, current, and complete.

This may include:

  • Your name

  • Email address

  • Shipping information

  • Billing details

  • Payment information

  • Other details reasonably required to process your order

You are responsible for maintaining the confidentiality of any account credentials associated with your profile.

Please notify us if you believe your account has been accessed or used without authorization.

Accounts may not be sold, transferred, or used for fraudulent or unlawful purposes.

2. Product Information

We make reasonable efforts to present ZUPNORIVA™ pet apparel and related products as accurately as possible.

However, actual product appearance may vary slightly because of:

  • Screen and monitor settings

  • Lighting conditions

  • Photography

  • Material characteristics

  • Production variations

  • Color differences between devices

Measurements, sizing information, product descriptions, colors, materials, and other specifications are provided for general guidance.

Because fit may vary between pets, customers should review available sizing information carefully before ordering.

We may update product descriptions, specifications, availability, collections, or other product information when reasonably necessary.

3. Product Availability

Products displayed on our website are subject to availability.

We may:

  • Introduce or discontinue products

  • Adjust available quantities

  • Limit the number of items purchased

  • Update styles, colors, or product specifications

  • Restrict sales where reasonably necessary

Displaying a product on our website does not guarantee that it will remain available indefinitely.

4. Orders & Purchase Acceptance

Submitting an order represents your request to purchase the selected products.

An automated order confirmation does not necessarily mean that an order has been finally accepted.

We reserve the right, where reasonably necessary, to decline, limit, or cancel an order, including situations involving:

  • Suspected fraud

  • Payment authorization problems

  • Pricing or inventory errors

  • Unusual purchasing activity

  • Incorrect product information

  • Orders that appear intended for unauthorized resale

If an order is canceled after payment has been successfully collected, any applicable refund will generally be returned to the original payment method.

5. Order Changes & Cancellations

Please review your:

  • Products

  • Sizes

  • Colors

  • Quantities

  • Shipping address

  • Contact information

before completing checkout.

Because fulfillment may begin shortly after an order is submitted, changes or cancellations cannot always be guaranteed.

If you need assistance, contact:

service@zupnori.com

as soon as possible after placing your order.

Any cancellation or modification remains subject to the order's fulfillment status and our applicable Shipping or Return policies.

6. Pricing & Promotions

Product prices are displayed on the website and may change from time to time.

Unless otherwise stated, the amount charged will be based on the price shown during checkout at the time your purchase is submitted.

Discounts, promotional offers, coupon codes, and limited-time campaigns may:

  • Have expiration dates

  • Apply only to selected products

  • Require minimum purchase amounts

  • Exclude certain items

  • Be limited to one use per customer or order

  • Be subject to additional promotional conditions

We may modify or discontinue promotions where permitted.

Unless expressly stated otherwise, discounts cannot necessarily be combined.

7. Taxes, Shipping & Additional Charges

Product prices may not include shipping charges, duties, taxes, customs fees, or other destination-specific costs unless these amounts are specifically included at checkout.

Customers are responsible for reviewing the final order total before completing payment.

For additional information regarding delivery and international orders, please refer to our Shipping & Delivery Information page.

8. Payment Information

You agree to provide valid and authorized payment information when placing an order.

Payments may be processed by independent payment service providers.

ZUPNORIVA™ does not typically receive or store complete credit or debit card numbers when transaction information is handled directly by an authorized payment processor.

Payment approval may depend on your:

  • Bank

  • Card issuer

  • PayPal account

  • Payment provider

  • Fraud-prevention checks

An order may be delayed or canceled if payment cannot be successfully authorized.

9. Shipping & Delivery

Delivery dates and transit times shown on our website are estimates unless specifically stated otherwise.

Shipping may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Transportation disruptions

  • Peak holiday volume

  • Local delivery issues

  • Events affecting logistics networks

Shipping responsibilities, delivery issues, and risk associated with an order will be handled in accordance with our published Shipping Policy and applicable consumer laws.

10. Returns & Refunds

Eligible returns and refunds are governed by our current Returns, Exchanges & Refunds Policy.

Customers should review that policy before returning merchandise.

Pet apparel must generally meet applicable return-condition requirements, which may include being:

  • Unworn

  • Unwashed

  • Free from pet hair

  • Free from stains or odors

  • Unaltered

  • Returned with applicable tags and original packaging

Nothing in these Terms limits consumer rights that cannot legally be excluded.

11. Personal Use & Resale

Products purchased from ZUPNORIVA™ are generally intended for personal or household use.

You may not purchase products for unauthorized commercial resale, distribution, or other business purposes without our prior permission.

We may limit or cancel orders that reasonably appear to involve unauthorized resale activity.

12. Ownership of Website Content

Unless otherwise stated, website materials associated with ZUPNORIVA™, including:

  • Brand names

  • Logos

  • Product photography

  • Graphics

  • Page layouts

  • Written copy

  • Artwork

  • Design elements

  • Product presentation

  • Other original content

are owned by or licensed to P.L.A.Y. Pet Lifestyle And You Inc. and may be protected by copyright, trademark, and other intellectual property laws.

You may access this material for ordinary personal shopping purposes.

You may not reproduce, republish, sell, distribute, modify, scrape, commercially exploit, or create unauthorized derivative works from protected content without appropriate permission.

13. ZUPNORIVA™ Brand Rights

The ZUPNORIVA™ name, logo, visual identity, and related branding may not be copied, imitated, or used in a way that falsely suggests affiliation, sponsorship, or authorization.

Nothing on our website grants a license to use our trademarks except where expressly authorized in writing.

14. Third-Party Services & Links

Our store may interact with third-party services, including:

  • Payment processors

  • Shipping carriers

  • Social media platforms

  • Analytics services

  • Ecommerce technology providers

  • Advertising platforms

Our website may also contain links to external websites.

Third-party services operate under their own terms and privacy practices.

We are not responsible for external websites, services, content, security practices, or availability beyond what is required by applicable law.

15. Customer Feedback

You may choose to provide suggestions, product reviews, comments, ideas, or other feedback about our Services.

By voluntarily submitting feedback, you confirm that you have the right to provide it and that the content does not unlawfully infringe another person's rights.

Subject to applicable law and any specific terms presented when the feedback is submitted, we may use feedback to improve our products, services, and customer experience.

16. Accuracy of Website Information

We aim to keep website information current and accurate.

However, occasional errors may occur involving:

  • Prices

  • Product descriptions

  • Images

  • Sizes

  • Inventory

  • Promotions

  • Shipping information

  • Other website content

Where permitted by law, we may correct errors, update information, or address affected orders when inaccuracies are discovered.

If an error materially affects an order you already placed, we may contact you with additional information or an appropriate resolution.

17. Acceptable Use

You may not misuse our website or Services.

Prohibited activities include attempts to:

  • Violate applicable laws

  • Commit fraud

  • Infringe intellectual property rights

  • Collect personal data unlawfully

  • Introduce malware or harmful code

  • Interfere with website security

  • Circumvent technical protections

  • Conduct unauthorized automated scraping

  • Send spam or phishing communications

  • Impersonate another individual or organization

  • Disrupt website functionality

  • Use our Services for abusive or malicious activity

We may restrict access when we reasonably believe the Services are being misused.

18. Suspension or Termination

We may suspend or restrict access to certain Services where reasonably necessary because of:

  • Fraudulent activity

  • Security concerns

  • Serious violations of these Terms

  • Misuse of the website

  • Legal or regulatory requirements

Termination or suspension does not eliminate obligations or rights that arose before the effective date of termination.

19. Service Availability

We work to keep our online store available and functioning properly.

However, we cannot guarantee that the website will always operate without:

  • Interruptions

  • Delays

  • Maintenance

  • Technical errors

  • Temporary outages

  • Compatibility issues

The Services may occasionally be unavailable due to maintenance, system updates, third-party service interruptions, or circumstances beyond our control.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and related Services are provided on an “as available” basis.

We do not make guarantees beyond those expressly provided in our policies or those required by applicable consumer protection law.

Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot lawfully be excluded or limited.

21. Limitation of Liability

To the fullest extent permitted by applicable law, P.L.A.Y. Pet Lifestyle And You Inc. and its related parties will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the Services where such liability may legally be limited.

These limitations do not apply where liability cannot legally be excluded or restricted.

Consumer rights available under applicable law remain unaffected.

22. Responsibility for Violations

To the extent permitted by applicable law, you may be responsible for losses, claims, or expenses resulting from your unlawful misuse of the Services or material violation of these Terms.

Nothing in this section creates obligations that cannot legally be imposed under applicable consumer law.

23. Applicable Law

These Terms are governed by the laws applicable to the operation of the Services and your transaction, subject to mandatory consumer protections that may apply based on your location.

Nothing in these Terms is intended to prevent consumers from exercising legal rights available under applicable local law.

24. Updates to These Terms

We may revise these Terms periodically to reflect:

  • Changes to our Services

  • New store features

  • Operational updates

  • Legal requirements

  • Changes in business practices

The latest version will be published on this page with an updated revision date where appropriate.

Continued use of the Services after revised Terms become effective constitutes acceptance to the extent permitted by applicable law.

25. Contact Information

If you have questions regarding these Terms or your use of ZUPNORIVA™, please contact:

ZUPNORIVA™
Operated by P.L.A.Y. Pet Lifestyle And You Inc.

Email:
service@zupnori.com

We will review customer inquiries and provide assistance as reasonably appropriate.

Thank you for choosing ZUPNORIVA™ — modern pet apparel designed for comfortable everyday living.