Privacy & Data Notice

Last Revised: August 10, 2026

At ZUPNORIVA™, operated by P.L.A.Y. Pet Lifestyle And You Inc., we respect your privacy and recognize the importance of protecting the personal information you share with us.

This Privacy & Data Notice explains the types of information we may collect when you browse our website, place an order, communicate with our support team, or otherwise interact with our online services. It also describes how that information may be used, stored, and shared.

By accessing or using our website, you acknowledge the practices described in this notice.

Information We May Collect

We collect information that helps us operate our store, process purchases, provide customer support, and improve the shopping experience.

Information You Give Us

Depending on how you interact with ZUPNORIVA™, you may provide information such as:

  • Your name

  • Email address

  • Telephone number, when provided

  • Shipping address

  • Billing address

  • Account or order information

  • Messages sent to our customer support team

  • Marketing preferences

Payment information may also be submitted during checkout. Complete card details are generally processed directly through authorized third-party payment providers rather than stored directly by ZUPNORIVA™.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring pages

  • Pages viewed

  • Approximate interaction and browsing activity

  • Cookie and similar technology identifiers

This information helps us understand how visitors use our website and allows us to improve site functionality and performance.

How We Use Personal Information

Information collected through our store may be used for legitimate business purposes, including:

Order Processing

To confirm purchases, process transactions, arrange fulfillment, provide shipping information, and communicate order updates.

Customer Service

To respond to product questions, order inquiries, return requests, and other customer-support matters.

Store Improvement

To understand website usage, identify technical issues, improve navigation, and enhance our products and shopping experience.

Personalization

To display content, recommendations, or offers that may be more relevant to your interests.

Marketing Communications

Where permitted and where you have provided the appropriate consent, we may send product news, promotional offers, or other marketing communications.

Fraud & Security

To help detect suspicious activity, prevent fraudulent transactions, protect customer accounts, and maintain the security of our website.

Payment & Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

Our security practices may include:

  • Secure checkout technology

  • Encrypted transmission of sensitive information

  • Restricted access to personal data

  • Trusted third-party payment processors

  • Security monitoring designed to detect unauthorized activity

ZUPNORIVA™ does not typically receive or retain complete credit or debit card numbers when payments are processed directly by an authorized payment provider.

No online transmission or storage system can be guaranteed to be completely secure. However, we take reasonable measures to help protect the information entrusted to us.

When Information May Be Shared

We do not sell personal information simply for direct monetary payment.

We may disclose certain information to service providers and business partners when necessary to operate our store and provide our services.

These parties may include:

  • Payment processors

  • Shipping and fulfillment providers

  • Website hosting providers

  • Ecommerce technology providers

  • Analytics providers

  • Fraud-prevention services

  • Customer-support platforms

  • Marketing and advertising partners

These service providers may only receive information reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, or services.

Advertising & Analytics Technologies

Our website may use third-party advertising and analytics services to understand site activity and improve marketing performance.

These services may include platforms such as:

Meta
Including Facebook and Instagram advertising technologies.

Google
Including analytics and advertising-related services.

These providers may use cookies, pixels, device identifiers, or similar technologies in accordance with their own privacy policies.

Depending on your location and applicable privacy laws, you may have options to limit certain personalized advertising activities through your browser, device, advertising platform, or cookie preference settings.

Cookies & Similar Technologies

ZUPNORIVA™ may use cookies and related technologies to keep the website functioning properly and improve your experience.

Essential Cookies

Help support core website functions such as shopping carts, account access, checkout, security, and order processing.

Analytics Cookies

Help us understand how visitors navigate and interact with our website.

Preference Cookies

May remember selected settings or preferences to make future visits more convenient.

Advertising Cookies

May be used by us or selected partners to measure campaign performance or provide advertising that may be more relevant to you.

You may be able to control or disable cookies through your browser or available website privacy controls.

Please note that blocking certain cookies may affect the availability or performance of some website features.

Marketing Emails

If you subscribe to promotional communications, we may use your email address to send:

  • New product announcements

  • Special promotions

  • Store updates

  • Seasonal offers

  • Other ZUPNORIVA™ marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in eligible marketing messages.

Transactional communications related to an order, payment, shipping, return, or customer-service request may still be sent when necessary.

Third-Party Websites

Our website may contain links to websites, services, payment providers, social platforms, or other third-party resources that are not operated by ZUPNORIVA™.

Once you leave our website, the privacy practices of the third party will apply.

We encourage you to review the privacy notices of external websites before submitting personal information to them.

Children’s Information

Our website and products are intended for a general adult shopping audience and are not specifically directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13.

If we become aware that personal information from a child has been collected inappropriately, we may take reasonable steps to delete or restrict that information as required by applicable law.

Parents or legal guardians who believe a child has provided personal information may contact us for assistance.

Your Privacy Choices

Depending on where you live, you may have certain rights or choices concerning your personal information.

These may include the ability to:

  • Request access to certain personal information

  • Correct inaccurate information

  • Request deletion of eligible information

  • Withdraw certain marketing permissions

  • Manage cookie preferences

  • Limit certain advertising activities

  • Request information about how personal data is used or disclosed

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

To submit a privacy-related request, contact our customer support team using the information below.

U.S. State Privacy Rights

Residents of certain U.S. states, including California and other jurisdictions with applicable consumer privacy laws, may have additional rights regarding personal information.

Depending on applicable law, these may include rights concerning access, correction, deletion, disclosure, or certain uses of personal information for advertising purposes.

We will review qualifying privacy requests and respond in accordance with applicable legal requirements.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain business and accounting records

  • Provide customer support

  • Resolve disputes

  • Prevent fraud

  • Meet legal or regulatory obligations

  • Enforce our agreements

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Security Incidents

If we become aware of a security incident involving personal information, we will evaluate the circumstances and take reasonable steps to address the issue.

Where legally required, affected individuals and/or appropriate authorities will be notified in accordance with applicable law.

Changes to This Notice

We may revise this Privacy & Data Notice periodically to reflect changes in our services, technology, business practices, or legal requirements.

When updates are made, the revised version will be posted on this page along with an updated revision date where appropriate.

We encourage customers to review this page periodically.

Contact ZUPNORIVA™

Questions about this Privacy & Data Notice or the way your information is handled may be directed to:

ZUPNORIVA™
Operated by P.L.A.Y. Pet Lifestyle And You Inc.

Email:
service@zupnori.com

We will review privacy-related inquiries and respond as reasonably appropriate based on the nature of the request and applicable requirements.