Shipping & Delivery Information
At ZUPNORIVA™, we want the experience of shopping for your pet to remain simple from checkout to delivery.
This Shipping & Delivery Information page explains how orders are prepared, dispatched, tracked, and delivered by P.L.A.Y. Pet Lifestyle And You Inc.
How We Fulfill Your Order
Our pet apparel collections may be fulfilled through selected production partners and regional distribution facilities depending on product availability and the destination of your order.
Using multiple fulfillment locations helps us:
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Keep popular pet apparel styles more readily available
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Serve customers across different regions more efficiently
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Maintain practical pricing across our collections
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Reduce unnecessary movement of inventory between warehouses
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Match orders with an appropriate fulfillment location whenever possible
As a result, the shipping origin shown on your tracking information may vary from one order to another.
Order Preparation
Every order goes through a preparation process before leaving the fulfillment facility.
Standard Processing Time:
Please allow approximately 2–5 business days for order verification, picking, quality review, and packing.
Busy Shopping Periods:
During holidays, seasonal sales, new collection launches, or other high-volume periods, preparation may take up to 6 business days.
Business days generally exclude weekends and recognized public holidays.
Shipping Charge
A standard $6.99 shipping fee is applied to orders unless a different shipping promotion or rate is displayed during checkout.
The final shipping amount shown at checkout will apply to your purchase.
Approximate Delivery Timeframes
Once an order has been dispatched, estimated transit times vary according to destination, carrier availability, and the fulfillment facility handling the shipment.
United States
Approximately 8–14 business days
Canada, United Kingdom & Australia
Approximately 10–16 business days
Other International Destinations
Approximately 14–21 business days
These timeframes are estimates rather than guaranteed delivery dates.
Weather disruptions, carrier congestion, customs procedures, local holidays, or unusually high shipping volumes may occasionally extend delivery times.
Tracking Your Package
Once your order has been shipped, tracking information will generally be sent to the email address associated with your purchase.
Please keep in mind:
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Tracking systems may take 1–3 business days to display the first carrier update
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Packages may continue moving even when tracking has not recently refreshed
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Carrier scans may be delayed between transit facilities
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International tracking can sometimes update less frequently than domestic shipments
A temporary lack of tracking activity does not necessarily indicate that the parcel has been lost.
International Orders & Import Charges
International packages may be subject to customs procedures in the destination country.
Where applicable, orders may be shipped under terms where local:
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Import duties
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Customs charges
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VAT or other taxes
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Brokerage or handling fees
are the responsibility of the recipient.
These charges are determined by local authorities and are not controlled by ZUPNORIVA™.
Customs regulations differ by country, so customers may wish to review local import requirements before ordering.
ZUPNORIVA™ cannot guarantee customs clearance times or be responsible for delays resulting from customs inspections.
Need to Change or Cancel an Order?
We begin preparing orders soon after they are submitted.
If you notice an incorrect shipping detail or wish to request cancellation, please contact us within 12 hours of placing your order:
Include your order number and the requested change in your message.
We will make reasonable efforts to accommodate eligible requests. However, once an order has entered fulfillment or has been dispatched, changes or cancellation may no longer be possible.
Damaged Deliveries
Please inspect your package after it arrives.
If the product or parcel appears damaged in transit, contact our customer care team within 72 hours of delivery whenever possible.
Please provide:
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Your order number
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A brief description of the issue
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Clear photos of the packaging
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Clear photos of the affected item
After reviewing the information, we will determine the appropriate resolution, which may include a replacement or other assistance depending on the circumstances.
Packages Confirmed Lost in Transit
If tracking shows prolonged inactivity or you believe your shipment may have been lost, please contact us so we can review the delivery status.
When the shipping carrier officially confirms that a qualifying package has been lost in transit, we will work with you toward an appropriate resolution, which may include sending a replacement at no additional product cost.
Multiple-Package Orders
Depending on availability and fulfillment location, products from the same order may occasionally ship separately.
If this occurs:
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You may receive more than one package
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Packages may arrive on different days
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Separate tracking information may be issued
Receiving one parcel does not necessarily mean the remainder of your order is missing.
Delivery Address Responsibility
Please review your shipping address carefully before completing checkout.
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned, delayed, or misdelivered because of an incomplete or incorrect address submitted during checkout, additional shipping arrangements may be required.
Contact us as soon as possible if you discover an address error.
Questions About Shipping?
For questions about fulfillment, tracking, delivery, or an existing shipment, contact:
ZUPNORIVA™
Operated by P.L.A.Y. Pet Lifestyle And You Inc.
Customer Support:
service@zupnori.com
When contacting us about an existing purchase, please include your order number so our team can locate the shipment more efficiently.
Thank you for choosing ZUPNORIVA™. We’re committed to getting your pet’s new wardrobe to you as safely and smoothly as possible.